Refund & Dispute Policy

This Refund & Dispute Policy applies to all advisory and consultation services provided by Conslyca Ltd. We aim to ensure clarity and fairness in every transaction.

Refunds

Clients may request a full refund if cancellation is made within 24 hours of purchase and before any advisory notes or written deliverables have been provided.

If a cancellation is requested after 24 hours but before delivery, a partial refund may be considered depending on the progress of work.

Refunds will always be issued back to the original payment method. Processing times may vary depending on the client’s bank or card provider.

Disputes

We encourage clients to raise any concerns directly with us before opening a payment dispute. This allows us to resolve issues quickly and fairly.

• Clients can share their concern with a clear description of the issue.
• We will review the request and respond within 5 working days.
• If a refund is appropriate, it will be processed immediately.
• If clarification is needed, we will provide supporting notes and records of the advisory work delivered.

If a payment dispute is filed through a card issuer or bank, Conslyca Ltd will provide documentation of the service agreement, timelines, and any deliverables already provided. We will always work in good faith to reach a fair outcome.

Non-Refundable Cases

• When advisory notes, checklists, or written guidance have already been delivered in full.
• When a client misses a scheduled consultation without notice.
• When cancellation is requested after services are fully completed.

Policy Updates

Conslyca Ltd may update this Refund & Dispute Policy from time to time. Updates will apply prospectively and will not affect previously completed transactions.